Good morning drivers! Yes, today we are talking about that phrase that has caused more pain and agony than any other. The phrase that can cause the most calm, collected person in the room to fly into a rabid rage. The one synonymous with “Show’s over, go home.” “We’ve always done it this way” has been the conversation killer for so many interactions between drivers and shippers/receivers. In my opinion, it is the lowest way to get out of not wanting to do something that the driver suggests, or even something you’re legally obligated to do. Proper shrink wrapping comes to mind…
To me personally, and a lot of drivers out there, that phrase is one of the most disrespectful things to say. It shows that you do not care about our knowledge or expertise in regard to the proper shipping of goods. Truck drivers face the wrath of the DOT officers when inspections go bad because of poor cargo handling. Have you ever seen the DOT go to a company about a failed inspection? Shrink wrapping, improper load bracing/blocking, using a little tie string when you should have used a full ratchet strap.
Those are some of the issues I dealt with during my career. And when I asked for them to do better, it was “That’s how we’ve done it, go with it or we’ll unload ya and you can leave. The next guy will take it.”
My question to the companies out there is “Do you use actual DOT cargo handling rules in your training regime for your employees?” If so, do you actually enforce those rules? Does someone from your company go out on the dock and do random inspections of freight to make sure it is up to code? And if not, do you inquire “Why was it not to legal standards?” Or does that favorite phrase once again come out? No, not the one in the title, but “I talked to them about it and it won’t happen again.” And you point and say, “So why are they doing it again, RIGHT NOW!”